In my last post, I mentioned that Pangea Foundation received THE FANATI™ Award. The 2008 FANATI Award, presented by Rackspace®, honors the one Rackspace customer that has best demonstrated excellence in delivering customer service. As you can imagine, we are incredibly proud of the men and women of Pangea Foundation for their outstanding achievement. Here’s how we see it: The best customer service professionals cannot be separated from their work. Serving others is not only what they do. It’s who they are. It’s not enough just to have goals, objectives, strategies, and tactics. You need a servant’s heart. You must believe entirely in the products you’re producing. In the services you’re delivering. In the value you’re creating for others. Yes… it takes a passion for excellence. It’s a passion that doesn’t just exist on the surface. It originates from deep within. Of course, you could “get by” without having a vigorous passion for delivering outstanding customer service. But who said “getting by” makes for a meaningful life… right? After all, how do you make a positive impact that way? At Pangea Foundation, I have the incredible honor of working with a team of outstanding people. People who measure up—especially when it counts. People who have a servant’s heart. Leaders. The men and women of Pangea Foundation are “servant leaders”. Engaging in “servant leadership” is an essential part of delivering what Pangeans call Client-Intimate Service™. The servant leadership model advocates that everyone on our team is part leader, part servant. Its primary purpose is to lift up both the people we serve and the people with whom we serve. As servant leaders, our commitment is centered on the belief that, although we deliver software-as-a-service, our primary role is to empower America’s nonprofits with solutions to magnify their impact—exponentially. The daily investments we make in creating a legacy of service at Pangea Foundation results in feelings of personal satisfaction and pride that only come from rendering service to others. But try as we may, we know we’re not perfect. We never will be. We understand that. And yet we want to try to improve. We’ll never stop trying. And we’d love to learn from you. What are some of the ways you deliver customer service excellence in your organization?
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